Refund policy

Return & Refund Policy

Last Updated: July 2026

At Therva24, we are committed to ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a free return and refund policy for eligible orders.

30-Day Return Period

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return:

  • The item must be unused or lightly used.
  • The item must be returned in its original condition.
  • The item should include all original packaging whenever possible.
  • Proof of purchase may be required.

Free Returns

We provide free returns for eligible orders within the 30-day return period.

Customers should contact our support team before returning any item to receive return instructions.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Refund Timeline

  • Inspection: 1–3 business days
  • Refund processing: 3–10 business days
  • Bank processing times may vary depending on the payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement, refund, or other suitable resolution at no additional cost.

Non-Returnable Items

Returns may not be accepted for:

  • Customized or personalized products
  • Gift cards
  • Clearance items marked as final sale
  • Products intentionally damaged after delivery

Contact

For return assistance, please contact:

Email: support@therva24.shop

Phone: (604) 765-1593